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More Ottawa Public Library branches to offer returns and holds pickup services

As part of its ongoing and phased approach to resuming physical services, Ottawa Public Library is pleased to announce the opening dates for its returns and holds pickup service at the two following branches, as well as an increase to the temporary limit on holds.

Rosemount Temporary Location (1207 Wellington St W) will be offering a curbside returns and holds pickup service starting Monday, July 27.

  • Appointments are required for holds pickup.
  • Library items can be returned during hours of operation. No appointment is required.
  • Hours of operation will be:
  • * Mondays and Wednesdays from 10 a.m. – 6 p.m.
    • Tuesdays and Thursdays from 1 p.m. – 8 p.m.
    • Fridays and Saturdays from 10 a.m. – 4 p.m.
    • Sundays: closed

Metcalfe branch (2782 8th Line) will offer a contactless returns and holds pickup service, starting Saturday, August 15.

  • Appointments will be required to pick up holds.
  • Library items can be returned during hours of operation. No appointment is required.
  • Hours of operation will be:
  • * Saturdays from 10 a.m. – 3 p.m.

Holds

  • The temporary limit on holds will be increased to 50 items per customer for physical items (from 20). This temporary limit allows OPL to manage volume and to get materials out to customers faster.
  • Holds ready for pick up will remain on the shelves for 14 days to allow customers ample time to book an appointment and pick up their holds.

As per the direction of Ottawa Public Health, masks must be worn inside public spaces, including OPL branches.

The health and safety of employees and customers is OPL’s highest priority. All branches offering physical services are incorporating physical distancing requirements, quarantining library returns, implementing enhanced sanitary controls and new protocols for employees and customers. Ottawa Public Library continues to follow direction from the Province of Ontario and guidance from Ottawa Public Health to stop the spread of COVID-19 in our community.

For additional details on the returns and holds pickup service, please visit BiblioOttawaLibrary.ca.