(Editor’s note: CFRA reported last night on an 18-year-old girl, Monica Jean Werthner, who said she was booted from an OC Transpo bus because of her clothing. OC Transpo has now issued a statement to apologize)
As you are aware an incident occurred on Sunday where a passenger was asked to disembark one of our buses due to what the passenger was wearing. This should not have occurred. OC Transpo does not have a dress policy for passengers. It is very unfortunate that this occurred and it is not in keeping with our commitment to service excellence.
— 580 CFRA (@CFRAOttawa) August 8, 2016
Our investigation into this matter is underway but I want to reassure everyone that this should not have occurred and we should never ask someone to leave the bus due to their attire. We view our service as an extension of our community sharing the same values of respect for all.
We have apologized to the customer and have provided an appropriate refund. We have also extended an apology to her family.
General Manager, Transportation Services Department