Final set of discussion papers released as part of taxi and limousine regulation and service review


Discussion papers examining customer experience and taxi economics were published on ottawa.catoday as part of the City’s comprehensive review of the taxi and limousine industries. The City is examining the current regulatory framework and service delivery to residents and visitors.


The City has published a total of six discussion papers on its website in recent weeks as part of the Taxi and Limousine Regulation and Service Review. Previously released papers focused on: emerging issues in the taxi and limousine industries; accessibility issues; detailed case studies of regulations in other jurisdictions; and, Ottawa’s existing hired vehicle regulations.


Residents are encouraged to read all the discussion papers and provide feedback using one of the following methods:


  • By email at
  • On Twitter using the hashtag #Otttaxi
  • On Facebook
  • By phone at 613-580-TAXI (8294)
  • Today is the last day to register for a workshop. Registration can be done by email.


Residents can also subscribe to email updates that will include notification of the release of documents related to the review, as well as opportunities to participate in webinars.


Council approved funding for the Taxi and Limousine Regulation and Service Review as part of the City’s Strategic Initiatives. The consultant’s final report will be completed in December, and in early 2016 the Community and Protective Services Committee will consider a City staff report based on the consultant’s recommendations from the review.

OttawaStart Staff


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